Delivery (PRO)
Follow your Starter Pro purchase from payment confirmation to claim email and ZIP download, with recovery steps when access is missing.
This guide explains how you receive the Starter Pro ZIP bought from PyColors. You do not need a PyColors account to claim or recover your purchase. It does not configure subscriptions or digital-product delivery for an app you build with Starter Pro. For that app's subscription foundation, see the billing guide.
Already paid but cannot access the ZIP?
Check the inbox and spam folder for the email used at checkout, then use purchase recovery. If you are unsure whether payment completed, contact purchase support before paying again. Recovery does not complete an unpaid checkout.
From payment to your ZIPLink to section
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Complete checkout and check confirmation.
Pay through Stripe Checkout using an email address you can access. PyColors processes the payment confirmation on the server before creating purchase access. A browser redirect alone does not prove payment or delivery succeeded. Payment confirmation, access-email delivery, and a completed download are separate steps.
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Find the claim email.
PyColors sends an access email to the address used at checkout after purchase access is created. Email delivery can fail even when your purchase access exists. Check spam if it is missing; neither the confirmation page nor email submission proves that a message reached your inbox. No exact email-arrival or download-completion time is guaranteed by this guide.
The claim email is for product access. Receipts and invoices are separate; see purchase receipts and invoices.
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Open the original access link.
Use the link in the claim email rather than opening the claim route manually. The link contains the private access token needed to verify your purchase access. On Your access is ready., check that the product is Starter Pro and keep the order reference for support.
Access links currently expire 24 hours after they are issued. If yours has expired, request a fresh link through purchase recovery. Keep claim and download links private; do not put them in public issues, screenshots, or shared documentation.
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Download, save, and start setup.
Select Download package on the claim page. PyColors validates the link and active purchase access on the server before serving the private ZIP. An access-ready page does not prove that the file finished downloading. Check that the download completed, save the archive safely, and unzip it.
Continue with Getting started, including its first-session checkpoints. Downloading the source code does not provision or deploy your SaaS. Configure and validate your own environment and integrations before following the production checklist.
When a delivery step failsLink to section
Payment is pending or uncertainLink to section
Do not buy again just to obtain another access email. Contact purchase support with your checkout email, the product name, and the approximate purchase date. The interrupted checkout page does not verify payment status or cancel an existing payment. Follow the purchase recovery guide for the distinction between retrying an unpaid checkout and recovering an existing purchase.
No claim email arrivesLink to section
Check the checkout email and spam folder, then open purchase recovery and select Resend access link with that same email. Eligible active purchase access can receive a new claim email.
A recovery confirmation does not prove that a purchase exists or that an email reached your inbox. Repeated requests may be temporarily limited. Follow the purchase recovery guide for retry steps; contact support if access is still missing rather than making another purchase.
The page says "Invalid access link"Link to section
This can happen when the claim link is missing its token. Open the original link from your claim email. Do not construct a token or copy an example URL. If you cannot find a usable link, request a fresh one through purchase recovery.
The page says "Access link unavailable"Link to section
The claim page could not verify the link. It may be expired or invalid, or the service may be temporarily unavailable; this message does not identify the cause or prove that payment failed. Try again shortly or request a fresh access link. If the new link also fails, contact purchase support.
The download fails after access is readyLink to section
Check your connection and retry the download. If the link has expired, request a fresh one. If the file remains unavailable or the ZIP cannot be opened, contact support with the product name and the error you see. Access verification and successful file delivery are separate checks; do not pay again to retry.
The link is for another product or the checkout email is inaccessibleLink to section
Choose PyColors Starter Pro on the recovery form. Recovery targets the selected product only. If the new email still points to another product or you cannot access the checkout inbox, contact purchase support before paying again. Recovery cannot change the checkout email and cannot restore inactive purchase access. The purchase recovery guide explains these limits and the support handoff.
Ask for purchase support safelyLink to section
Open purchase support for the email contact and fallback instructions if your email app does not open. Include the checkout email, Starter Pro, approximate purchase date, order reference if available, the failed step, and what you already tried.
Do not send passwords, payment card details, API keys, or claim/download links. Remove those details from screenshots too. Support can review the purchase or access issue; no response-time or resolution-time guarantee is promised. Requesting a new access link does not resend receipts or invoices.