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Starter Pro buyersUpdated September 22, 2026

Purchase receipts and invoices

Understand your Starter Pro access email, payment documents, and how to ask for purchase help.

This guide concerns buying Starter Pro from PyColors. The billing system included in Starter Pro is for customers of the app you build; it does not provide a billing portal for your PyColors purchase.

Know which document you needLink to section

  • PyColors access email: names your product, includes an order reference, and links to your download access. It does not include a payment receipt or invoice PDF.
  • Payment receipt: a separate record of a successful payment. If you receive one, keep it with your purchase records. Contact purchase support if it is missing or its details need review.
  • Invoice: if you need an invoice or particular company billing details, ask purchase support to confirm what is available for your purchase.

The order reference in the access email helps support locate your purchase; it is not an invoice number. Receiving an access email does not guarantee that a separate receipt or invoice email will arrive.

Before purchasing for a companyLink to section

If your purchase depends on a particular invoice format or billing detail, contact purchase support before paying. Describe the document you need and let support confirm what can be provided. This guide does not promise a particular invoice format, automatic invoice delivery, or a deadline for issuing or correcting a document.

After checkoutLink to section

  1. Check the inbox and spam folder for the email address used at checkout.
  2. Keep any payment document you receive separately from your access email. Keep the access link private: it grants access to the product.
  3. If a receipt or invoice is missing, or a document has incorrect details, open purchase support. Include the checkout email, product, approximate purchase date and order reference if available, and explain which document or correction you need.

You can ask for help without an order reference. Do not send card details, passwords, API keys, or claim/download links. Redact these from screenshots too. Support can review the request; a correction or delivery time is not guaranteed by this guide.

Missing access or uncertain payment?Link to section

Purchase recovery resends eligible product access. It does not issue or resend receipts and invoices. Use the purchase recovery guide when the ZIP or access email is missing.

A missing document does not establish that payment failed. If payment status is unclear, contact support before buying again.

ContinueLink to section

Contact purchase supportAsk about a missing document or a billing-detail correction.Recover product accessFind the next step for a missing email or expired download link.Billing inside your appConfigure billing for your own customers after installing Starter Pro.

On this page

Know which document you needBefore purchasing for a companyAfter checkoutMissing access or uncertain payment?Continue