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PYCOLORS
Purchase support
Access recovery

Recover your purchase access.

Missing your claim email or using an expired access link? Request a fresh link with the email used at checkout and select your product.

No account or new purchase is needed.

Your purchase details

Resend your access link

Use the email from checkout and the product you purchased.

Use the same email address you used during checkout.

Choose the product whose access you want to recover.

Repeated requests may be temporarily limited. If you have tried several times, wait at least 30 minutes before trying again, or contact support.

Starter Pro purchase recovery guide

From request to download

What happens next

24-hour access links

  1. We check your purchase access

    We validate the request against your purchase entitlement before sending a new access link.

  2. Check your inbox

    For eligible access, the new claim email contains a link to your product and download instructions. Access links expire 24 hours after they are issued.

  3. Open the link for your product

    Choose the product you want to recover, then check its name in the new claim email before downloading. If you still need help, contact support before purchasing again.

Need manual help?

If you still do not receive your claim email, email support@pycolors.com and include the checkout email, product name, and order reference if available.

No longer have access to that inbox? Mention it in your support message. The recovery form cannot change the purchase email.

Contact support

No response-time guarantee is promised.

Keep your purchase details private. Do not share passwords, card details, or access links.

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