Access recoveryProduct access support
Didn’t receive your access?
If you completed your purchase but did not receive your claim email, you can use purchase recovery to resend your access link here.
Resend your access link
Use the same email address you used during checkout. If an order exists, we will send a fresh access link in a new claim email.
What happens next
We validate the request against your purchase entitlement before sending a new access link.
If your order exists, a new claim email is sent with your access link and download instructions.
Purchase recovery is designed to resend your access link without exposing your order publicly.
Need manual help?
If you still do not receive your claim email, email support@pycolors.com and include the email used during checkout.