Access recoveryProduct access support
Didn’t receive your access?
If you completed your purchase but did not receive your access email, you can request a new secure access link here.
Resend your access link
Use the same email address you used during checkout. If an order exists, we will send a fresh access link.
What happens next
We validate the request against your purchase entitlement before generating a new secure access link.
If your order exists, a new email is sent with your claim link and delivery instructions.
This flow is designed to recover access without exposing your order publicly.
Need manual help?
If you still do not receive your access email, contact support and include the email used during checkout.