Get help with your purchase
Contact us about a PyColors payment, missing access email, unavailable download or the wrong product. You do not need a PyColors account. If you believe you already paid, contact support before purchasing again.
Email purchase support
Send your request to support@pycolors.com.
Write to supportThis opens your email app; it does not send a request. If nothing opens, copy the address above into your email service and use the subject “PyColors purchase support”.
Support can review your purchase and access issue. No response-time or resolution-time guarantee is promised. If you cannot access the checkout inbox, mention that in your message; the recovery form cannot change the purchase email.
Include these details
- The email address used at checkout.
- The product name and approximate purchase date.
- Your order reference, if available.
- The error you see and the steps you already tried.
You can still contact us if you do not have an order reference. Share purchase details only in your support email, not in a public issue or comment.
Do not send passwords, payment card details, API keys, or claim/download links. Remove those details from screenshots too. Access links grant access to your purchase and must stay private.
Need a receipt or invoice?
Your product access email and order reference are separate from a payment receipt or invoice. For a missing document or a billing-detail question, email support using the details above. If a particular document is required before you buy, ask us to confirm what is available first.
Starter Pro receipts and invoicesMissing or expired access link?
You can request a fresh link with the checkout email. If recovery already failed or shows another product, contact support using the details above. The recovery confirmation does not prove an email was delivered.
Recover purchase access